Freshdesk Review

 

 

Delight your customers with effortless omnichannel service

Improve CSAT and customer retention across every channel with delightful customer service

Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!

Customer & agent delight made easy

Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time. 

Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.

Connect on channels that customers love

Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.

Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.

Answer support calls effortlessly

Have more effective phone conversations and connect customers to the right expert, from the beginning.

Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.

Deliver field service that remote agents trust

Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.

Route service teams efficiently based on availability, proximity, and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.

Respond faster to market changes and empower teams to know customers better with the combined power of Freshdesk and the Freshworks NEO platform.   
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.